Unlocking Your Utility Services: A Step-by-Step Guide for Clearwater Residents

Start Your Utility Services in Clearwater

If you're new to Clearwater or have just moved within the city, starting your gas or utility services is essential. Follow these straightforward steps to get connected.

Required Information

Make sure you have the following personal information ready:

• Your service address
• Driver's license
• Date to start utility service

Document Submission

To speed up the process, attach these documents when submitting your form:

• Photo ID (required)
• Lease (required, if applicable)
• Proof of Ownership (required within 10 days of starting service, if applicable)
• Letter of Reference (optional)

If you can't provide proof of ownership at submission, ensure you provide it within 10 days. Here’s what you need based on your status:

• Owners: Provide a settlement statement, deed, title, or purchase agreement.
• Tenants: Provide a lease or a written letter of authorization from the property owner.

Confirmation Process

Expect to be contacted via email within 1-2 business days.

Deposit Requirements

Most accounts require a deposit before service can begin. Clearwater Utility Customer Service may waive deposits with a letter of reference from another utility company, showing good account experience for the last 12 months. If you have no returned checks, disconnections, and no more than two late payments, you might qualify for a deposit waiver.

Utility Service Start Date

Your utility service will commence on your specified start date once all documentation is submitted, the deposit is paid, and confirmation is received by Utility Customer Service.

Monthly Billing and Late Fees

Utility accounts are billed monthly, and bills are due upon receipt. Payments become past due 21 days after the statement date, with a late charge applied thereafter.

Utility Deposit Information

• A security deposit equal to two times the average monthly bill is usually required.
• Deposits are credited against any outstanding balance upon account closure.
• Residential deposits may be refunded after 12 months of good payment history.

Contact Information

For any questions or assistance:

• Phone: (727) 562-4600
• Email: customerservice@myclearwater.com
• Location: Municipal Services Building, 100 S. Myrtle Ave.

Updating Your Account Information

Keep your contact details up to date to receive timely notifications about your account and potential high bills. You can update your information through this form or by contacting customer service.

Interested in Gas or Propane Service?

If you’re looking to set up natural gas or propane, contact the Gas Sales Department at (727) 562-4980 for more information.

For more details on utility services, visit Clearwater's official website.