Unlocking the Future: Teneo.ai's Game-Changing AI-Driven Agentless Contact Center

Revolutionizing Customer Service with AI-Powered Automation

Teneo.ai, a leader in voice AI and customer service automation, has launched its Agentless Contact Center powered by Generative AI and built on Microsoft Azure. This innovative platform manages 100% of Level 1 and 50% of Level 2 support tasks, significantly enhancing customer satisfaction and reducing operational costs by up to 60%.

Key Features of Teneo.ai’s Agentless Contact Center

• Cost Reduction: Traditional human-handled calls cost between $2.70 and $5.60, while automated calls cost only $0.40.
• Instant Responses: Customers can resolve inquiries instantly, improving Average Handling Time and First Call Resolution Score.
• Operational Efficiency: The platform automates routine inquiries, allowing human agents to focus on specialized issues.

Built on Microsoft Azure

The Agentless Contact Center leverages Microsoft Azure Cloud for scalability, handling dynamic call volumes from 10s to 1000s per minute without manual intervention.

Meeting Core KPIs with Generative AI

Teneo.ai addresses key performance indicators by delivering:

• Cost Per Call Reduction: 80% automation can reduce costs from $2.70-$6.00 to $0.40.
• Zero Wait Times: Immediate responses meet customers' expectations for instant service.
• High First Contact Resolution Rate: A 95% FCR rate ensures fast and accurate resolutions.

Transformative Benefits for Businesses

• Cost Efficiency: Achieve 60% savings by automating support tasks.
• High Accuracy: Over 95% accuracy in handling inquiries without hallucinations.
• Faster Deployment: Fully deployed in millions of call environments within 90 days.
• Scalability: Capable of handling millions of interactions weekly, ready for global expansion.

A Vision for Fully Autonomous Contact Centers

Teneo.ai’s Agentless Contact Center is paving the way for fully autonomous customer service, with ongoing improvements expected as Generative AI evolves. Teneo.ai is committed to transforming customer interactions and enhancing operational efficiencies.

For more information, contact Marie Angselius-Schönbeck, Chief Impact Officer at Teneo.ai.