State Farm Launches Emergency Customer Care for LA Fire Victims: What You Need to Know

Following the devastating wildfires in Los Angeles County, State Farm has opened catastrophe customer care sites to assist affected residents. Here's everything you need to know:

Immediate Support for Policyholders

On January 16, State Farm announced it would pause non-renewals for policyholders impacted by the wildfires. As of now, they have received 7,850 claims for home and auto damages, with numbers expected to rise as assessments continue.

Financial Assistance and Claims Filing

The company has already put over $50 million back into the hands of its customers. Policyholders are encouraged to file their claims through:

• Local State Farm agents
• Calling 1-800-SF-CLAIM
• Using the State Farm mobile app
• Visiting statefarm.com

Agents are also providing premium payment extensions for those facing financial difficulties.

Customer Care Sites Locations

State Farm has set up walk-up customer care sites in Southern California:

• Home Depot parking lot, 12975 2800 W. Jefferson Blvd., Los Angeles (Open 8 a.m. to 6 p.m.)
• Former Volvo parking lot, 1999 E. Colorado Blvd., Pasadena (Open 8 a.m. to 6 p.m.)

Commitment to Community Recovery

In addition, State Farm has committed $2 million to support local relief efforts, with funds directed to organizations like the American Red Cross and Feeding America. These funds will help provide shelter, food pantry supplies, and other resources necessary for recovery.

Renewed Policy Commitment

State Farm is also expanding its offer to renew residential policies that had been slated for non-renewal, emphasizing its commitment to supporting customers during this crisis.

State Farm insures more than 250,000 homes and 880,000 automobiles in Los Angeles County, and this decision aims to address previous criticisms regarding policy non-renewals for various properties.