Revolutionizing Customer Service: TurnosPR Unveils Game-Changing Appointment Management App

TurnosPR Celebrates 10 Years with a New Mobile App

Marking a decade of excellence, TurnosPR has launched a new mobile app designed to simplify appointment management for both private businesses and government agencies. Available on Android and iPhone, this innovative solution aims to enhance user experience and efficiency.

Key Features of the App

The app includes a variety of features to streamline the appointment process, such as:

• Service requests and call handling
• Missed call recovery
• Video calls
• AI-powered voicemail processing
• Automatic reminders
• Face-to-face visit management
• Satisfaction surveys

With over 1,000 locations in Puerto Rico and the Dominican Republic, TurnosPR has successfully issued 65 million appointments, coordinated 15 million, and conducted two million satisfaction surveys.

Focus on User Experience

Jorge Rosado, the general manager of TurnosPR, emphasizes that the app is designed with the user in mind, promoting convenience, efficiency, and ease of use. The goal is to allow citizens to manage their shifts and appointments swiftly, in line with modern demands.

Evolution of TurnosPR

Since its inception in 2014, TurnosPR has transformed from a shift system into a comprehensive customer service platform. The company has implemented a 360-degree omnichannel system that centralizes interactions in both face-to-face and virtual settings, optimizing contact center management.

Celebratory Presentations

The launch celebration featured discussions on customer service and technological innovations. Héctor Millán highlighted the significance of a Customer Service Culture, while Herbert Lewy from Microsoft presented insights on the digital transformation of customer service through AI.