Revolutionizing Customer Service: Pudu Robotics Teams Up with Burroughs for Unmatched Support in North America

A Groundbreaking Partnership

Pudu Robotics, a global leader in the service robotics sector, has announced a strategic partnership with Burroughs, North America's largest independent service provider of unattended self-service technology. This collaboration aims to redefine customer service across North America by merging innovative technology with a robust service network.

Pudu Robotics has partnered with Burroughs to elevate customer service across North America.

Enhancing Customer Experiences

Pudu Robotics specializes in empowering various industries, including hospitality, retail, healthcare, and manufacturing, with efficient service and industrial solutions. As demand for reliable support solutions grows, Pudu Robotics sought a trusted partner, leading to the collaboration with Burroughs.

Burroughs' Extensive Network

Headquartered in Chicago, IL, Burroughs boasts a comprehensive network that includes:

• Two repair depots
• Two technical support centers
• A distribution center
• 120+ forward stocking locations
• 500 service technicians across the U.S. and Canada This extensive network ensures responsive support for Pudu’s North American clientele.

Commitment to Innovation

The partnership enhances service delivery through faster deployment and increased equipment uptime. Skyler Wu, Technical Support Leader for Americas at Pudu Robotics, emphasized that this collaboration will provide quicker and more affordable support, ultimately boosting customer satisfaction.

Anson Martin, CEO of Burroughs, highlighted the shared commitment to innovation, stating that their combined expertise will enable a more engaging customer experience, aligning with Pudu Robotics' brand promise.

About Pudu Robotics

Pudu Robotics is dedicated to improving productivity and living standards through innovative robotics. With over 80,000 units shipped across more than 60 countries, the company is a leader in robotic solutions for diverse applications.

About Burroughs

With over 138 years of experience, Burroughs excels in delivering unparalleled service and uptime, managing over 550,000 service calls annually and maintaining over 350,000 devices under service contracts.

Together, Pudu Robotics and Burroughs are set to lead the robotics and automation industries, delivering exceptional service and solutions throughout North America.