Revolutionizing Customer Service: Banglalink Unveils Innovative AI Chatbot

Banglalink's New AI-Powered Chatbot

Banglalink has recently launched an AI-powered customer experience chatbot, as announced in a press release. This cutting-edge service is accessible through the MyBL Super App and the RYZE app.

The chatbot utilizes a GenAI engine, which has been co-created by Google and Banglalink. Golam Kibria, the Chief Digital Officer of Banglalink, emphasized that the Banglalink GenAI Chat Engine is set to revolutionize customer interactions by leveraging advanced AI technology.

“This innovation empowers our customers and makes our services more accessible than ever before. By introducing this solution, we aim to set a new benchmark for the telecom industry,” Kibria stated.