Reviving National Social Security Month: A New Era of Customer Service and Efficiency

National Social Security Month is Back

WASHINGTON, D.C. — The Social Security Administration (SSA) has officially reinstated National Social Security Month, a public awareness campaign aimed at helping Americans access their benefits. After a five-year hiatus, this observance will once again take place every April, with this year’s outreach efforts extended through August 14 to coincide with the 90th anniversary of the Social Security program.

A Renewed Focus on Customer Service

Last observed in 2019, National Social Security Month was discontinued during the early days of the COVID-19 pandemic. Now, under the direction of President Donald Trump, the SSA is reviving the campaign as part of a broader effort to refocus the agency on frontline customer service and program efficiency.

“President Trump has promised to protect Americans’ hard-earned Social Security benefits so that all eligible individuals can access them,” said Lee Dudek, Acting Commissioner of Social Security. “Resuming National Social Security Month further aligns the SSA workforce with President Trump’s principle that government must serve The People.”

Operational Reforms Underway

In addition to public outreach, the SSA is undergoing a series of operational reforms in coordination with the Department of Government Efficiency, aimed at modernizing the agency and enhancing service delivery. Among the changes:

• Ending remote work and requiring SSA employees to return to full-time, in-person service.
• Redirecting support staff to frontline roles to better serve the public.
• Eliminating layers of bureaucracy in headquarters and regional offices to improve responsiveness and accountability.
• Terminating or scaling back contracts linked to what the agency described as “radical DEI and gender ideology.”
• Modernizing IT systems to streamline service delivery and protect against fraud and abuse.

Projected Savings and Enhanced Services

The SSA estimates that these measures will generate over $1 billion in savings, which the agency says will be reinvested into strengthening customer service and benefit security.

“Social Security has a proud tradition of service, going back to when our employees traveled across the country to enroll Americans in the program,” Dudek said. “This renewed focus honors that legacy and ensures the system works for the people it was designed to serve.”

For more information on SSA’s customer service improvements and to stay updated on National Social Security Month events and resources, visit the SSA’s Communications Corner at ssa.gov/news.