Orange County Revolutionizes Permitting with FastQ and AI Customer Support

Orange County, FL is taking customer service to the next level with a suite of new digital tools designed to make permitting faster and easier. The latest innovation is FastQ, an in-house developed appointment scheduling system that replaces a third-party platform.

What FastQ Offers

• Flexible Scheduling: Customers can book appointments in person, by phone, or via video conferencing.
• Prepared Staff: By providing permit numbers or property details, customers enable staff to prepare in advance for more efficient service.
• Seamless Integration: FastQ connects directly with the County’s existing software, ensuring a smooth experience.

AI-Powered Phone Assistant

Earlier this year, Building Safety launched an AI-powered phone assistant to answer permit and inspection questions quickly, reducing wait times and improving accessibility.

Additional Enhancements

• An online tool for contractors to maintain licenses and documentation.
• Fee payment options without logging into the permitting system.

These improvements are part of Orange County’s award-winning Strategic Management Plan focused on customer service, streamlined processes, and enhanced communication over the next five years.

For assistance with FastQ: Call 407-836-8160 or email FastTrackPermittingHelpDesk@ocfl.net. Try the AI Assistant: Call 407-836-5550.