NJ Transit Finally Appoints a Customer Advocate After 4-Year Wait - Meet Franck Beaumin!

Exciting News for NJ Transit Riders

After four long years, NJ Transit has appointed a customer advocate to represent the interests of its riders. Franck Beaumin, who previously worked with Boston’s Massachusetts Bay Transportation Authority, will take on this crucial role starting Monday.

Shanti Narra, a board member, expressed relief and excitement at the announcement, stating, "After a long and drawn-out process, we identified a candidate for the position and made him an offer." This role has been vacant since October 2020, marking a significant step toward improving rider representation.

This appointment aims to enhance the customer service experience for commuters, ensuring their voices are heard and their concerns addressed effectively.