MTA Unveils New Customer Service Department with Exciting Community Initiatives

MTA Celebrates New Customer Service Department

The Mass Transit Authority (MTA) recently marked the grand opening of its new customer service department with a ribbon-cutting ceremony and open house on November 21 at the Northrup-Abrams Transportation Center, located at 615 Harrison Street in downtown Flint.

Photo by Madeline Campbell

This celebration came right after the MTA announced a partnership with Huntington Bank and United Way of Genesee County to distribute 15,000 bus passes to various agencies throughout Genesee County, including:

• Catholic Charities of Shiawassee and Genesee County
• United Way of Genesee County
• St. Luke NEW Life Center
• The Salvation Army
• The Shelter of Flint
• Hamilton Community Health Network
• Genesee Health Plan
• Eastside Mission
• Crossover Outreach

MTA CEO Ed Benning stated that these passes would be available for clients at each agency, facilitating access to work, shopping, or job interviews. “We are very proud of the passes that went out,” Benning remarked.

New Go Pass Program

MTA Communications and Public Relations Director Stephanie Confer emphasized the benefits of the new Go Pass program, noting that it alleviates concerns about lost cards as the MTA keeps records to assist clients.

During the ceremony, Michele Loper, the Mobility Community Services Liaison, expressed gratitude for the support from Benning and the customer service team, highlighting the importance of community partnerships.

Photo by Madeline Campbell

Loper, who has been with MTA for about five years, explained her role in developing partnerships for transportation services, stating, “Transportation is so essential.”

Traci Davis, Director of the MTA Rides to Wellness, also spoke about the collaborative efforts within the MTA team, emphasizing their commitment to community needs.

Benning praised both Loper and Davis for their contributions during the event, stating, “These ladies have done a phenomenal job getting this ready, and I am so proud of the team here.”