Metso's Groundbreaking Expansion: A New Era for Customer Support in Arizona

Major Expansion in Arizona

Metso celebrated the groundbreaking of its service center expansion and a new training facility in Mesa, Arizona, on December 11th. Both facilities are expected to be operational by the fourth quarter of 2025, enhancing support for mining customers with a wider range of repair services and advanced training.

“Our expanded service center and innovative training facility in Arizona will significantly boost our ability to support customers with comprehensive and reliable services. The facilities will address labor shortages by equipping Metso as well as customers’ employees with the latest skills and technologies," says Giuseppe Campanelli, President, North and Central America, Metso.

Expanded Repair Shop and Advanced Training Facility

With an investment of approximately EUR 14 million, the expansion will increase the repair shop area by nearly 60%, enhancing Metso's capacity for OEM-quality repairs. This will support a variety of mining equipment processes including crushing, screening, grinding, and more.

An advanced training center will also be established, featuring dynamic digital training assets like the Metso Geminex™ operator training simulator. This center aims to bridge the knowledge gap between personnel, equipment, and operational goals, offering comprehensive programs to enhance mining professionals' skills.

Commitment to Employee Well-being

The Mesa center will create jobs for skilled personnel, including service engineers and technical experts. Recognized as a Great Place to Work in North America in autumn 2024, Metso emphasizes employee well-being and a positive work environment.

Numerous upgrades will also improve energy and water efficiency, meeting CO₂ emission reduction targets for operations.

Expanding Customer Service Footprint

Metso continues to invest in its service footprint close to major mining areas to support its goal of becoming the preferred service provider in the industry. The company is committed to maintaining a high standard of customer service through ongoing employee certification programs and focusing on digitalization to enhance capabilities.

With a network of over 3,700 field service professionals across more than 140 service locations, Metso's expansion in Arizona is set to strengthen its global service and repair operations.