LTD Transforms Transit Services Following Customer Insights: What You Need to Know

Overview

Lane Transit District (LTD) has made significant changes to its services based on feedback from over 3,000 customer surveys. This decision follows their inaugural State of the District address.

Key Changes

• Increased Service Frequency: The most requested change was to enhance service frequency. LTD has successfully reduced the waiting time for the EmX service from 15 minutes to just 10 minutes. Additionally, trips have been added to most of LTD's neighborhood routes.
• Future Improvements: Jeramy Card, LTD’s Business Intelligence Analyst, indicated that the board has adopted recommendations that will allow for further changes as conditions permit, such as hiring more bus operators or making capital improvements.

Hiring Boost

Thanks to an increase in hiring, LTD has been able to implement these changes swiftly, enhancing the overall customer experience.

Image courtesy of Lane Transit District

Looking Ahead

The board of directors is optimistic about additional improvements in the pipeline as more factors align. Stay tuned for more updates on how LTD continues to evolve and meet customer needs.