Join Madison River Propane: Exciting Customer Service Representative Position Available!

Overview

Madison River Propane is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition, and customer support. The ideal candidate will be self-sufficient and thrive in a fast-paced environment while successfully multi-tasking.

Essential Job Duties

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries, including pricing, billing, products, grievances, and new account set-up.
• Handle each call with a high level of professionalism, warmth, and eagerness.
• Possess a working knowledge of all ThompsonGas products and service offerings.
• Hold a thorough understanding of policies and procedures related to safety, product delivery, and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations to collect from past due customers.
• Enter and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.

Education and Experience

• Associates Degree required; Bachelor’s Degree a plus.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in a highly competitive environment is a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi-task, and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during the busy season.

This is a safety-sensitive position. Your job performance will impact the health and safety of our customers, employees, and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.