Join a Heritage-Driven Design Brand as a Customer Service Rep & Design Consultant!

Overview

Are you ready to join a prestigious, heritage-driven design brand? Sister Parish Design, renowned for its timeless American textiles and wallcoverings, is seeking a passionate and skilled Customer Service Representative & Design Consultant to join our dynamic team.

Position Details

• Company: Sister Parish Design
• Duration: Full-time
• Date Posted: 11/22/24
• Category: Sales & Marketing
• Location: Litchfield
• Salary: $50,000 - $100,000

Key Responsibilities

As the Customer Service Representative & Design Consultant, your primary responsibilities will include:

• Order Processing: Handle order entries, payment processing, and ensure the accuracy of all customer orders.
• Customer Communication: Respond promptly to customer inquiries across multiple channels, providing detailed information about products, services, and customization options.
• Issue Resolution: Manage and resolve customer complaints with empathy, ensuring a positive outcome.
• CRM Management: Maintain accurate records of customer interactions and transactions.

Ideal Candidate Profile

• Experience: At least two years in a customer service or sales support role within the interior design industry.
• Organizational Skills: Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Tech-Savvy: Proficiency in NetSuite or advanced ERP systems.
• Relationship Building: Strong ability to build and maintain relationships with clients and team members.
• Commitment to Service: A customer-first mindset dedicated to providing exceptional service.

Additional Requirements

• On-site work at our Litchfield, CT office five days a week.
• Ability to handle confidential information with discretion.
• Strong written and verbal communication skills.

About Sister Parish Design

Founded in 1933 by legendary American interior designer Sister Parish, SPD is a fourth-generation female-owned family business. Their mission is to inspire designers and enthusiasts to create homes that value authenticity, comfort, and connection.

For inquiries, contact:
Jackson McCard
Head of Sales
Email: humanresources@sisterparishdesign.com