How PETS Hospital Redefines Customer Service in Emergency Veterinary Care

A New Kind of Emergency Care for Pets

Finding emergency care for animals can be overwhelming for both pets and their human families. Drs. Joel Conn and Deanna Brown established PETS Hospital in Orcutt to offer not only high-quality medical treatment but also a welcoming environment for pet owners.

The Inspiration Behind PETS Hospital

The hospital was founded in 2016 after Dr. Brown expressed dissatisfaction with the treatment of customers and referring veterinarians at her previous workplace. Conn and Brown's partnership focuses on enhancing the customer experience, continuous professional development, and providing top-notch medical care.

A Calming Environment

"Our goal was to create an ER that didn't feel like an ER," Conn explains. The hospital features a calming color scheme, snacks in the lobby, and smart TVs in every exam room for clients during stressful times.

Comprehensive Emergency Services

PETS Hospital is a 24/7 emergency room offering advanced medical services, including soft tissue and orthopedic surgery, critical care, and partnerships with local specialists for cardiology services.

Commitment to the Community

Conn emphasizes the importance of serving the local veterinary community and maintaining transparency with both patients and referring veterinarians. The hospital has also engaged with the community through sponsorships and educational programs, fostering professional development in veterinary services.

Future Plans

Despite challenges such as a national veterinarian shortage and staff burnout, PETS Hospital plans to expand to better serve the community and meet the increasing demand for emergency services. Their commitment to high-quality care and customer service remains unwavering.

Learn More

To discover more about the services offered at PETS Hospital, visit their website: PETS Hospital.