Exciting Opportunity: Become a Customer Service Representative at Prometric!

Summary

The Customer Service Representative role at Prometric involves providing first-line exam support to candidates. This position requires a strong team-oriented mindset to handle registration and candidate care, ensuring a positive testing experience. The role also includes various administrative duties.

Principal Responsibilities and Accountabilities

• Assist candidates throughout the entire testing process, from registration to test delivery.
• Interface between candidates, clients, and test sites professionally and efficiently.
• Follow company guidelines for issuing Promo Codes and Emergency Vouchers while adhering to contact center policies.
• Achieve and maintain key quality and productivity metrics, escalating unresolved grievances as necessary.
• Respond to incoming calls and chats within specified timeframes, in line with company guidelines.
• Attend required training sessions to stay updated on practices, procedures, policies, and client needs.
• Participate in team meetings to share best practices and raise issues with the Team Leader.
• Create and maintain client reports using Excel.

Requirements

• A minimum of a Diploma (Advanced / Higher or Graduate) or Bachelor’s Degree.
• Preferred experience of up to 1 year in Customer Service and call center operations.
• Proficient in written and spoken English.
• Strong problem-solving skills and the ability to think abstractly.
• Basic proficiency in MS Office (Word, Excel, PowerPoint).
• Willingness to work on a rotational shift, including weekends and public holidays.
• Strong sense of responsibility and good service awareness, aligning with the company’s culture.

To apply, scan the QR code in this post.