Elevate Your Career: NBAA Launches Comprehensive Customer Service Certificate Program

NBAA Partners with ServiceElements International

The National Business Aviation Association (NBAA) has collaborated with ServiceElements International (SEI) to introduce a Business Aviation Customer Service Certificate program aimed at enhancing the skills and professionalism of customer service specialists in the aviation sector.

Program Overview

This innovative program consists of eight self-paced, on-demand learning modules that include knowledge checks and a final assessment. Upon successful completion, participants will receive the NBAA Business Aviation Customer Service Certificate, valid indefinitely, along with Certified Aviation Manager credit.

Key Learning Modules

The curriculum covers essential topics such as:

• Outstanding vs. Poor Customer Service
• Understanding Business Aviation Customers
• Managing Customer Expectations
• Value Proposition and Safety
• Effective Communication
• Handling Challenging Interactions

Enrollment Details

Participants will have a six-month window to complete the course, with pre-registration currently open. Course materials are set to be available in January.

Industry Insight

Tyler Austin, NBAA's senior director of credentialing, emphasized the uniqueness of this training, stating, “There is a lot of great training out there, but nothing that really puts it together all in one place.” This program responds to the evident need for a comprehensive aviation-specific customer service training.

Bob Hobbi, president and CEO of ServiceElements, added, “Delivering exceptional customer service is at the heart of everything we do in business aviation,” highlighting the critical nature of customer service in this industry.