Discover How SequenceShift is Revolutionizing Customer Data Protection for Amazon Connect Users

Protecting Customer Data with SequenceShift

If you’re an Amazon Connect customer taking phone payments, SequenceShift could be saving you time, money, and effort. This innovative solution is especially beneficial for users of Salesforce’s Service Cloud Voice.

What Does SequenceShift Do?

As a specialist in phone payment solutions, SequenceShift allows Amazon Connect users to securely capture their customers’ credit card data. Though not pre-integrated within Amazon Connect, SequenceShift’s offerings can easily be added via AWS Marketplace and billed by AWS.

Alleviating Payment Anxiety

SequenceShift’s PCI compliant solutions help alleviate customer anxiety around sharing sensitive card details over the phone. Customers can use their phone keypads to securely input their card information while speaking with an agent. Importantly, this sensitive data is not recorded, ensuring it remains confidential throughout the interaction.

For customers unable to use a keypad, SequenceShift offers a Secure Digital Assistant, which collects card details verbally while the agent is on hold, ensuring the agent never has access to this sensitive information.

Understanding PCI Compliance

PCI compliance refers to the Payment Card Industry Data Security Standards that companies must follow to protect card data. Implementing and maintaining these standards can be challenging, but SequenceShift’s tools help businesses meet compliance efficiently, relieving them of the burdensome tasks associated with it.

SequenceShift's Unique Advantages

1. Designed for Amazon Connect: SequenceShift’s solutions are tailored specifically for Amazon Connect, enhancing security and reliability by keeping calls within the platform via API integration.
2. Flexible Pricing Model: Users only pay for what they use per transaction, with no hidden fees, providing greater flexibility.
3. Fast Implementation: Customers can start processing transactions in as little as 32 minutes, a speed unmatched by competitors.

Conclusion

For businesses looking to streamline their phone payment processes and ensure PCI DSS compliance, SequenceShift offers innovative and reliable solutions tailored for Amazon Connect users.