Cognizant and Docusign: A Game-Changing Partnership to Elevate Customer Support

Cognizant Expands Partnership with Docusign to Enhance Customer Support and Drive Digital Transformation

Cognizant (Nasdaq: CTSH) has announced an expanded partnership with Docusign (Nasdaq: DOCU), the Intelligent Agreement Management company, aimed at enhancing customer support and driving digital transformation. This collaboration strengthens their existing relationship, reinforcing Cognizant’s role as a services provider, go-to-market partner, and customer.

Cognizant and Docusign are committed to delivering innovative intelligent agreement management (IAM) solutions that optimize customer service management and streamline agreement processes worldwide. As part of a multi-year agreement, Cognizant will offer comprehensive customer support services for Docusign, including:

• Real-time customer assistance: Quickly addressing technical issues to boost customer satisfaction.
• Learning and development resources: Providing training to help customers effectively deploy Docusign solutions.
• Expanded back-office support: Enhancing service management for seamless operations.
• Onboarding consultations: Assisting new customers with setup and integration of Docusign solutions.

Kelly Morgan, Chief Customer Officer of Docusign, expressed excitement over the partnership, stating, "Together we have the opportunity to expedite the advancement of our Docusign IAM platform and deliver more intelligent and efficient solutions to our customers. Cognizant's expertise in AI and digital transformation will empower us to drive innovation."

Anurag Sinha, Senior Vice President of Cognizant, commented, "Our collaboration with Docusign allows us to help them improve service performance and provide a superior customer experience. By introducing advanced digital solutions, we are optimizing service delivery and ensuring Docusign's customers receive the support they need."

About Cognizant

Cognizant engineers modern businesses, helping clients modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. Learn more at Cognizant.