Shauna M. Crewe

Dedicated Healthcare Administrator with over 17 years of comprehensive experience in healthcare operations, including 10 years in remote call center environments and 7 years in in-office settings. Proficient in utilizing various Electronic Medical Record (EMR) systems such as EPIC, Cerner, and eClinicalWorks to manage patient data and streamline workflows. Demonstrated expertise in multitasking across multiple platforms, scheduling patient appointments, processing pre-authorizations, and performing accurate data entry. Known for delivering exceptional customer service, ensuring patient satisfaction, and maintaining strict adherence to HIPAA compliance standards. Skills: Electronic Medical Record (EMR) Systems: EPIC, Cerner, eClinicalWorks Patient Scheduling & Appointment Coordination Pre-Authorization & Insurance Verification Data Entry & Record Management Customer Service Excellence HIPAA Compliance & Patient Confidentiality Multitasking & Workflow Optimization Staff Training & Development Remote Call Center Operations Quality Assurance & Process Improvement Currently, I'm seeking a challenging role in healthcare administration where I can leverage my extensive experience in call center operations and in-office management to contribute to the efficiency and quality of patient care. Eager to collaborate with a dynamic team to implement innovative solutions that enhance patient satisfaction and streamline healthcare service.