Astrid putri anastasya

Results-driven customer service professional with over 4 years of experience managing customer interactions, resolving issues, and maintaining high service standards across automotive and service industries. Experienced in handling customer complaints, appointment coordination, follow-ups, documentation, and delivering positive customer experiences in fast-paced environments. Recently transitioned into AI and automation, with hands-on experience designing and implementing AI-powered customer service workflows using tools such as n8n, APIs, LLMs, and WhatsApp automation platforms. Built intelligent systems capable of automating customer inquiries, appointment reminders, booking confirmations, lead qualification, and follow-up communication while maintaining a personalized customer experience. Combines practical customer service expertise with technical knowledge of AI automation to improve response times, increase operational efficiency, and enhance customer satisfaction. Passionate about leveraging AI technologies to create scalable customer support operations and deliver seamless customer experiences at scale.