Syed Shahjahan

Open to work

Customer Support Representative

Lahore, PakistanLead

RemoteFull-time$20k expected / year

Contact this talentProfile updated Aug 14, 2026

About

Customer Support Representative with experience at Careem and Uber supporting high-volume, fast-paced operations. Skilled in handling rider/driver issues, payments, refunds, KYC, and de-escalation with 98%+ satisfaction. Proficient in Zendesk, CRM tools, and troubleshooting. Looking to bring my fintech + mobility support experience to a global team like Revolut to deliver seamless remote customer support.

Professional details

Job title: Customer Support Representative
Job category: Customer Service
Experience level: Lead
Contract type: Full-time
Work modes: Remote
Current location: Lahore, Pakistan
Open to relocation: No
Expected salary: $20,000 per year

Skills

crm & ticketingzendeskpayments & kyc support

Preferred work areas

USAEUAustraliaUK

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AI profile score

Aug 14, 2026

68of 100

Good profile

The candidate has a solid background in customer support with progressive roles at reputable companies like Uber Eats, Careem, and Revolut. The resume shows a clear career progression from Customer Support Representative to Team Coordinator and Assistant Team Lead, indicating strong leadership potential. However, the resume could be significantly enhanced by quantifying achievements and adding more specific metrics. For instance, in the Uber Eats role, instead of just mentioning CSAT, include average handling time, resolution rate, or number of escalations handled. For Careem, quantify daily ticket volume or process improvements. For Revolut, emphasize leadership metrics like team size, QA scores, or compliance case resolution times. The skills section is currently generic; it should include specific tools like Zendesk, Genesys, and CRM systems, as well as fintech-related skills like AML/KYC. Education entries need more detail, especially for the BSCS, which is the most relevant. The summary is good but can be more concise and keyword-rich. Overall, the resume is good but needs refinement to stand out in a competitive market.

Country tier60/100
Job title70/100
Category65/100
Skills60/100
Summary75/100
Experience70/100
Links70/100
Resume65/100
Language90/100

How to improve

To enhance the professional summary, focus on making it more concise (2-3 sentences) and impactful. Highlight your most significant achievements, such as leading a team of 23 agents, consistently achieving high CSAT scores, and handling AML/KYC investigations. Use keywords relevant to the target roles, like 'customer support', 'fintech', 'AML/KYC', 'team leadership', and 'remote support'. Avoid generic phrases like 'fast-paced operations' and instead quantify impact, e.g., 'managed 23 agents' or 'resolved 100+ tickets daily'. Tailor the summary to the specific job you're applying for, emphasizing how your experience aligns with the company's needs.

Contact this talent

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