Jessica Rivera

Collaborate with team members through Microsoft Teams and regular meetings ● Record and update company information—both new and existing—in Smartsheet and Excel ● Process product orders and enter them into the system ● Create and issue login credentials to clients for product access ● Strong ownership: Took initiative across customer support, technical coordination, and internal process improvements, handling high-priority cases and ensuring timely resolution. Salesforce & process optimization: Designed email templates, generated case reports, closed and escalated cases efficiently, and supported ticketing, refunds, and order accuracy. Client communication & support: Managed Outlook workflows, created standardized email templates, provided one-on-one client assistance, and guided customers through websites, orders, and onboarding. Cross-functional coordination: Worked closely with KAMs, AR, Tech2Success, Seed, Consol, Workplace Solutions, and branch teams to resolve issues, track shipments, and support large-scale registrations. Training & call handling: Supported peers through training and custom templates, managed inbound/outbound calls, reviewed recordings, and ensured accurate follow-ups and documentation.