Rosario Balagtas

More than 15 years of experience in the field of Customer service and Healthcare industry. I am a highly passionate and customer service-oriented person who is very keen in providing service excellence in any field. I am actively seeking for a Managerial or Supervisory role in the Hospitality/Customer Service or any Administrative field where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. I am highly trained about Quality Management, Occupational Safety, Risk Management, Business Continuity, and Information Security. I am very knowledgeable about constructing KPIs, reports & records, tracking sheet and formulating statistics. My goal is to increase customer loyalty & retention by delivering a fully integrated customer service solution. I am a highly technical person and able to efficiently navigate multiple systems. I have highly proven within the past that I can be a great asset to any organization that I would be working with.