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Open to workPrivate profile

Customer support multilingual specialist

Limassol Germasogiea, CyprusOpen to relocationExecutive

RemoteFull-time€2.5k expected / year

Contact this talentProfile updated Aug 25, 2026

About

Souheil Ben Nasr is a Customer Support & Compliance Specialist based in Limassol, Cyprus, with over 5 years of experience across the iGaming and financial services industries. His background spans KYC/AML verification, VIP client management, and multilingual live-chat and email support in Arabic, English, French, German, Portuguese, and Russian. Throughout his career, he has consistently met CSAT, KPI, and SLA targets while handling sensitive, high-risk cases with discretion and professionalism. He is AML-certified and brings strong CRM, back-office, and cross-team collaboration skills, having supported multiple online casino platforms including Spinoloco Casino, SevenPlay Casino, LuckyStake Casino, and ClubGCC Casino.

Professional details

Job title: Customer support multilingual specialist
Job category: Customer Support
Experience level: Executive
Contract type: Full-time
Work modes: Remote
Current location: Limassol Germasogiea, Cyprus
Open to relocation: Yes
Expected salary: €2,500 per year

Skills

multilingualunder pressure work

Preferred work areas

EUUKUSAAustralia

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AI profile score

Aug 25, 2026

48of 100

Fair profile

The candidate has a solid multilingual background and relevant experience in customer support and compliance, which are valuable in the iGaming and financial services sectors. However, the profile has several weaknesses: (1) No resume is provided, which significantly reduces credibility and makes it impossible to verify details. (2) No links (e.g., LinkedIn, portfolio, certifications) are shared, limiting professional visibility. (3) The skills section is extremely sparse ('multilingual', 'under pressure work') and lacks specifics; it should include concrete skills such as KYC/AML verification, CRM tools (e.g., Zendesk, Salesforce), conflict resolution, and specific languages. (4) The experience level is labeled 'Executive', which seems mismatched for a customer support specialist with 5 years of experience; a more accurate label such as 'Mid-Level' or 'Senior Specialist' would be appropriate. (5) The summary is good but could be more concise and keyword-optimized for ATS. To improve, the candidate should create a detailed resume, add LinkedIn and relevant certifications, expand skills with measurable outcomes, and tailor the summary to highlight achievements (e.g., CSAT scores, KPI targets) and language proficiency levels (e.g., native/bilingual/fluent).

Country tier60/100
Job title60/100
Category55/100
Skills40/100
Summary80/100
Experience60/100
Links0/100
Resume0/100
Language95/100

How to improve

The current summary is detailed but could be enhanced for clarity and impact. Suggested improvements: 1) Start with a strong headline that includes the target role and key differentiators, e.g., 'Multilingual Customer Support & Compliance Specialist with 5+ Years in iGaming and Finance.' 2) Quantify achievements: e.g., 'Consistently achieved 95%+ CSAT scores' or 'Reduced response time by 30% through efficient chat support.' 3) Clearly list languages with proficiency levels: e.g., 'Fluent in Arabic, English, French, German, Portuguese, and Russian.' 4) Highlight certifications: e.g., 'AML-certified with in-depth knowledge of KYC/AML regulations.' 5) Mention specific tools/platforms: e.g., 'Proficient in Zendesk, LiveChat, and CRM systems.' 6) Keep it concise (2-3 sentences) while including the most relevant keywords for ATS. Example: 'Dedicated Customer Support & Compliance Specialist with 5+ years in iGaming and financial services, specializing in KYC/AML verification, VIP client management, and multilingual support (AR, EN, FR, DE, PT, RU). Proven track record of exceeding CSAT and KPI targets while handling sensitive cases with integrity. AML-certified with strong CRM and cross-team collaboration skills, supporting multiple online casino platforms.'

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