Desire Mhlanga

**Professional Summary:** Dedicated and results-driven Customer Support Specialist with **2+ years** of experience delivering exceptional remote service across diverse industries. Proven expertise in resolving complex customer inquiries, fostering client loyalty, and driving satisfaction through empathetic communication and technical proficiency. Skilled in utilizing CRM platforms (e.g., Zendesk, Salesforce), live chat, and ticketing systems to streamline support workflows and maintain SLAs. Adept at troubleshooting, de-escalating conflicts, and providing tailored solutions in fast-paced environments. Strong self-starter with a passion for building rapport, collaborating cross-functionally, and maintaining high productivity in remote settings. Committed to continuous improvement, leveraging feedback to refine processes and elevate customer experiences. **Key Skills:** Remote Support | Multichannel Communication | Problem-Solving | CRM Management | Client Retention | Time Management | Technical Troubleshooting *(Adjust tools, industries, or metrics to reflect your specific background!)*