S2S Helpdesk with Dutch-REMOTE

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project and a new team, your role as S2S Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.

Responsibilities:

• Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
• Ensures that the phone/chat line is open at the beginning of the work program;
• Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
• Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
• Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
• Ensures a structured and high quality communication related to the open cases;
• Creates tickets to the IT support team whenever necessary.

What will you bring?

• Foreign languages skills:
• Advanced English language skills (written, reading and spoken)
• Advanced Dutch language skills (written, reading and spoken)
• Diploma / Degree holder or pursuing Bachelor Degree Courses;
• At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
• Very good analytical and problem solving skills;
• Customer-oriented;
• Attention to detail;
• Active listening combined with excellent written and verbal communication competences;
• Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.

Benefits for working with us:

• Competitive salary with attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits and coffee on the house;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.