Freelance Client Coordinator & Communication Support Worker (Remote, Part-Time, Self-Employed Contractor)

Freelance Client Coordinator & Communication Support Worker (Remote, Part-Time, Self-Employed Contractor)

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About the Role

Westminster Advocate Service is seeking a reliable, professional, and highly organised Freelance Client Coordinator & Communication Support Worker to support a Deaf Managing Director in delivering a private client advocacy service.

This is a remote, part-time self-employed contractor role focused on managing client communications, coordinating appointments, and acting as the first point of contact for clients. The successful candidate will work on a freelance basis, invoicing for hours worked.

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Key Responsibilities

• Manage incoming client enquiries (email, WhatsApp, calls via relay services)
• Coordinate appointments and maintain schedules
• Respond to general client queries in a professional and timely manner
• Act as a communication bridge and support the Director
• Filter and prioritise messages and escalate where appropriate
• Maintain confidentiality and handle sensitive client information with care

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About You

We are looking for someone who is:

• Highly organised and reliable
• Professional in written communication
• Comfortable managing client-facing interactions
• Calm under pressure and able to prioritise effectively
• Based in the UK (essential)
• Understanding of confidentiality and handling sensitive information
• Comfortable working on a self-employed / freelance basis

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Desirable (but not essential)

• Experience in admin, PA, client coordination, or executive support roles
• Awareness of disability, Access to Work, or public services
• Basic understanding of Deaf awareness or willingness to learn
• Experience working remotely in an independent contractor capacity

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Working Arrangements

• Self-employed freelance contractor arrangement (not an employed position)
• Remote working
• Approx. 10–15 hours per week (flexible, depending on business needs)
• Working hours generally aligned with business hours (Monday–Friday)
• The successful candidate will be responsible for managing their own tax, National Insurance, and any associated self-employment obligations

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Rate

• Competitive hourly rate, aligned with Access to Work funding and experience