Customer Support Associate

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Customer Support Associate (Remote – US)Now hiring multiple candidates | National expansion programmeAbout the Company

We are supporting a well-established US-based e-commerce and delivery services provider that powers order fulfilment and customer support for millions of online purchases every year.

As online shopping continues to grow, their customer support operation is scaling rapidly to keep up with demand across deliveries, returns, and account enquiries.

They are now expanding their remote support team and hiring multiple Customer Support Associates across the US.

The Role

This is a high-volume customer support position focused on helping customers with orders, deliveries, and account-related queries in a fast-moving environment.

You will be part of a structured support team handling a mix of inbound calls, emails, and live chat.

Key Responsibilities

• Handling inbound customer enquiries relating to orders, deliveries, and returns
• Responding to email and chat-based support requests
• Tracking and updating order information in internal systems
• Assisting with refunds, replacements, and delivery issues
• Logging all customer interactions accurately
• Following clear processes to ensure consistent service quality

What We’re Looking For

• Strong communication skills and a calm, professional approach
• Comfortable working in a fast-paced, high-volume environment
• Basic computer literacy (email, systems, data entry)
• Ability to follow structured processes and guidelines
• Customer-focused mindset and problem-solving ability

Previous experience in customer service, retail, hospitality, or contact centres is beneficial but not required.

What’s On Offer

• Fully remote role (US-based)
• Paid training and structured onboarding
• Multiple immediate hires as part of a national expansion
• Opportunity to build experience in a large-scale customer operations environment
• Clear progression pathways into senior support or operations roles

Compensation

$38,000 – $45,000 per year (depending on experience and shift structure)

Why Join

This is an opportunity to join a rapidly scaling customer operations team supporting one of the most active areas of modern commerce: online ordering and delivery.

If you’re looking for a structured remote role with real volume, stability, and progression potential, this is a strong entry point into a growing sector.

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