Customer Success Representative - Onb. & Technical Support - Remote

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

This is a remote role, but the following locations are excluded:

OCONUS | California | Denver, CO | District of Columbia | Illinois | Montana | North Dakota | Rhode Island | Seattle, WA

You will guide customers through every step of their journey - from onboarding and initial implementation to ongoing technical support and account management. By serving as a trusted advisor, you will help our clients leverage our product to grow their businesses while building long-lasting relationships.

Day in the Life

Act as a Brand Ambassador: Serve as the go-to contact for customers, guiding them through implementations and product features with empathy and care.

Guide Onboarding & Training: Deliver basic training and structured onboarding to empower clients to use our platform to its full potential.

Provide Technical Support & Advice: Solve technical challenges proactively and offer actionable advice to ensure client growth and satisfaction.

Build Account Relationships: Develop strong connections with your portfolio of clients, ensuring they feel supported and valued at every stage.

Collaborate Across Time Zones: Work hand-in-hand with distributed team members globally, applying your self-starter spirit to ensure customer expectations are consistently met.

Continuous Skill Progression: Continuously expand your platform expertise to transition seamlessly from a guided learner to a confident subject-matter expert.

Auto req ID

483673BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

Must-Haves

High Emotional Intelligence: Demonstrated empathy, kindness, and patience in all customer interactions.

Customer Service Experience: Previous hands-on experience in customer-facing roles (e.g., retail, sales, hospitality, or client support).

Proactive Problem Solver: An independent self-starter who takes initiative and approaches challenges with curiosity.

Distributed Team Skills: Ability to work effectively and autonomously within a remote team spread across multiple time zones.

Communication Skills: Strong written and verbal communication skills to clearly articulate platform concepts.

Organizational Abilities: Excellent time management and organizational skills to prioritize client needs.

Growth Mindset: A natural curiosity and enthusiasm for learning new tools and platforms every day.

Equipment is not provided. Candidates are required to have their own laptop or desktop. Noise-cancelling headphones are recommended

Position Details

Pay Rate: $19/hour

Start Date: September 2026

Schedule

Training: 9am - 5pm EST/CST | Monday - Friday

Post-Training Schedules: 9am - 5pm EST/CST | Monday - Friday

What's in it for you?

100% remote

Health | Dental | Vision Insurance enrollment

Short-Term Disability | Long-Term Disability

Life Insurance

PTO

Yuna Health

EAP

401k

Perkspot

Compliance & Eligibility

Background & Screenings: Successful candidates must complete and pass a background check prior to their start date.

Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Work Environment: Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS | California | Denver, CO | District of Columbia | Illinois | Montana | North Dakota | Rhode Island | Seattle, WA

City*

United States

State*

N/A

Job_Category

Work From Home

Job Code

Work_From_Home WFH

Affiliate Sponsor

Instant Teams