Call Center Agent

Prima di candidarti per un lavoro, seleziona la lingua che preferisci tra le opzioni disponibili in alto a destra in questa pagina. Esplora la tua prossima opportunità in un'organizzazione Fortune Global 500. Immagina possibilità innovative, sperimenta la nostra gratificante cultura e lavora con team di talento che ti aiutano a migliorare ogni giorno. Sappiamo cosa serve per guidare UPS verso il futuro: persone con una combinazione unica di competenze + passione. Se hai le qualità e la motivazione per guidare te stesso o i team, abbiamo a disposizione ruoli per permetterti di coltivare le tue competenze e permetterti di progredire. Descrizione Impiego You are the new point of contact for our current and potential customers. The telephone agent will manage our customers' telephone calls, providing accurate information. It will professionally resolve any incident presented within the guidelines provided and will offer new UPS products whenever requested, as well as attract new customers. Interested should attach an updated CV in English.What would your day-to-day life be like?

• Answering customer phone calls.
• Provide customers with accurate and complete information.
• Understand, establish and professionally resolve any incident presented, adapting to the guidelines provided and will offer new UPS products, whenever requested, as well as attract new customers.
• Explain actions and commitments.
• Follow security guidelines to protect our customers' data.

What do we offer?

• Competitive salary
• Varied work with the possibility of growth
• Continuous training
• Work regime:100% telework

What do we expect from you?

• Essential knowledge of English and Portuguese. Your customers and colleagues speak several languages, so it is easy and certainly important that you can communicate with them in English.
• Knowledge of other languages is valued.
• Computer knowledge at user level.
• Be good at communicating and doing business; We do not require experience but it is desirable.
• Education level: 12th grade
• Availability to work from 11.00am to 15.30pm and 16.30pm to 19pm

How We Recruit    At UPS, equal opportunity, fair treatment and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion and compensation based on merit, experience and other job-related criteria. We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation or gender identity.    A Little About Our Business    Founded in 1907 as a postal company in the United States, UPS has grown into a global company with one of the most recognized and admired brands in the world. We have grown to become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories around the world. Tipo Di Dipendente A tempo indeterminato UPS si impegna a fornire un luogo di lavoro privo di discriminazioni, molestie e ritorsioni.