Customer Experience Associate - Remote

The Opportunity:

The Consumer Experience team is responsible for assisting with Dealer and Customer issue resolution. This investigative-based position requires unbiased decision-making and a strong desire to assist a consumer, one-on-one. Consumer Experience Associates report to the Manager, Consumer Experience, and are a key part of our Operations department to ensure our dealers and customers are getting the best experience possible when interacting with TrueCar.

How you’ll drive TrueCar’s success:

• Consumer support and triage – manage inbound requests across multiple channels (phone, email, text, chat) with efficiency, empathy, and resolution-focused strategies.
• Consumer data integrity management – ensure accurate, complete, and up-to-date customer records to support personalized experiences, reporting, and overall service quality.
• Deliver high-quality individual customer interactions and resolve cases efficiently.
• Provide real-time feedback on front-line communications to identify changes in trends and patterns.

Your Expertise:

• Proven Customer Service experience
• Experience with Customer Relationship Management (CRM) platforms, such as Salesforce
• Experience working in a fast-paced, highly accountable organization
• Exemplary written and verbal communication skills
• Ability to multitask efficiently and work within assigned scheduling requirements, which may include extended hours and/or weekend availability

Hourly pay rate: $18.00 - $19.00

TrueCar does not accept unsolicited agency submissions.

If you are based in California, we encourage you to read this important information for California residents linked here.