Senior Customer Expert / Account Manager

Job description

• Operate as the lead point of contact for all matters specific to sellers’ portfolio
• Build, manage and maintain strong, long-lasting seller relationships by championing the sellers’ needs
• Collaborate with multidisciplinary teams to identify cross border trade business opportunities and develop strategies to execute them successfully
• Conduct deep-dive analysis to develop and execute business plans with existing sellers and/or identify new opportunities and areas of improvement to exceed GMV goals
• Understand the ecommerce ecosystem, respond to seller’s requests, and collaborate with internal teams and external vendors to reduce selling frictions
• Create, manage and present performance reports and knowledge training for sellers and vendors

Requirements

• Higher education with working experience in customer success or account management in international or regional markets
• Experience within digital, eCommerce and/or technology industries, specializing in Parts & Accessories industry is an advantage
• Strong business acumen with demonstrated success in business operations
• Ability to work independently and autonomously, while also working well in partnership with colleagues and organizational leadership
• Strong communication and negotiation skills
• Orientation to the result and attention to details
• Business proficiency in verbal and written English and Lithuanian
• Computer literacy with good working knowledge of MS Office

Company offers

• Remote selection process
• Remote work opportunity
• Experience cozy and inspiring work environment designed to enhance your productivity
• Additional health insurance after 6 months
• Corporate training for all new hires
• Engaging activities and extra benefits: private health insurance, sports and team events, referral bonus, special discounts
• Work schedule 5/2: Monday - Friday 09:00 to 18:00.

Salary

1500-2000 €/mon. gross

Taking in consideration your current professional competence and work experience.

We are happy to hear from all applicants! Only chosen candidates will be contacted.

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