About the Company
The practice provides patient-focused services involving consultations and physical therapy appointments. The administrative team supports patient communication, appointment scheduling, and day-to-day clinical operations while helping the practice manage its continued growth.
About the Role
This remote position combines patient coordination, customer service, and general administrative support. Working from home using a personal computer, you’ll manage incoming calls and patient inquiries, schedule appointments, follow up with prospective and current patients, and help keep daily administrative tasks organized.
The role also involves supporting the clinical team with insurance-related administration, maintaining accurate records, and assisting with marketing activities and social media content creation. A friendly, professional approach, strong communication skills, and the ability to manage priorities independently are important for success.
Key Responsibilities
• Manage incoming calls, patient inquiries, and new patient leads with professionalism and warmth.
• Schedule consultations and physical therapy appointments.
• Follow up with prospective and current patients by phone, email, and text.
• Monitor and respond to emails and voicemails promptly.
• Assist with insurance-related administrative tasks as needed.
• Provide general administrative support to the clinical team.
• Maintain accurate records and assist with administrative tracking.
• Support marketing initiatives and social media content creation.
• Assist with special projects as the practice continues to grow.
• Manage daily responsibilities independently while maintaining effective communication in a remote work environment.
Required Qualifications
• Excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to work independently and manage priorities in a remote environment.
• Proficiency with Google Workspace, including Gmail, Google Calendar, Google Sheets, and Google Docs.
• Professional, friendly, and patient-focused demeanor.
• Strong customer service skills and a proactive approach to problem-solving.
Preferred Qualifications
• Previous experience in administration, customer service, healthcare, or a medical office setting is preferred but not required.
Work Arrangement
• This is a 100% work-from-home opportunity that requires the use of a personal computer.
Benefits
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance