Business Support Assistant

This role will support the administration of the DofE Young Leader Programme and support adult learners to access our online learning pathways. You will be responsible for the administration relating to the Young Leader programme, tracking participants progress and updating our databases.

You will provide statistics and data to the Project Officer and Project Manager to support strategic planning. In addition, you will assist with the administration and delivery of our online sessions to Young People and adult learners. This will include being online, offering face-to-face support to our learners.

The role will be responsible for providing an elevated level of customer support to those contacting the Young Leaders or Training Teams

All our young leader online sessions, and many of our adult sessions are outside the normal working day and therefore the post holder is required to work Monday – Thursday evenings up to 9pm and on Friday for at least 3 hours covering 9am to 12 noon. The exact distribution of hours will be agreed at Interview.What we are looking for:

Someone who is confident in dealing with people who have queries or problems and is focused on finding solutions for those issues. You will have good organisational skills and will pay attention to details in your work. You will be able to plan your own time, and schedule work according to the priorities given.

You will have had experience of using a variety of computer systems and software packages including Microsoft Office, especially Excel, and be confident with IT.

Working to support our online learning sessions, you will be confident in an online environment with lots of people on screen at the same time and confident in talking to people you have never met before.

As part of a small team, you will be a good team player but will also be confident working on your own getting on with the job. You will also be comfortable with working remotely without other staff in the same location.

How to apply and interview dates

If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.

The deadline for applying for this role is: 20th November - Midnight

1st interviews will take place on: 2nd December to be held virtual via via MS Teams_2nd interviews will be arranged if required._

If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us by email recruitment@dofe.org

Benefits

We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave.

The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.