This is a Fully Remote Job
About Our Client:
The organization operates in the workplace behavioral science industry, focusing on improving workplace relationships and culture. It addresses challenges related to talent optimization and team development, serving over 10,000 companies across various sectors. The organization integrates AI to enhance its solutions and client services, aiming to empower clients in hiring, team building, and leadership development.
About the Opportunity:
The CLIENT SUCCESS MANAGER role centers on managing a portfolio of clients to ensure successful onboarding, adoption, and ongoing use of the organization's talent optimization software, including AI features. This position is key to strengthening client relationships, driving product engagement, and identifying growth opportunities, thereby directly contributing to client success and retention.
Responsibilities:
- Manage client onboarding, implementation, adoption, and advocacy.
- Use AI tools to organize account plans, notes, and follow-ups.
- Maximize client engagement and adoption of solutions.
- Consult clients on talent optimization strategies.
- Present insights and metrics on product usage to stakeholders.
- Identify new opportunities within client accounts.
- Collaborate on account expansion and renewals.
- Manage multiple projects and client needs using time management and AI tools.
- Advocate for clients by providing feedback to internal teams.
Requirements:
- Strong business acumen and account management skills.
- Proven track record in meeting or exceeding key metrics.
- Effective communication at all organizational levels.
- Experience delivering client-focused solutions.
- Ability to synthesize client feedback systematically.
- Excellent interpersonal and presentation skills.
- Ability to manage multiple projects with attention to detail.
- Strong listening and negotiation skills.
Pay Range and Compensation Package:
- Compensation for this role is $96,000 OTE annually.
Benefits & Perks:
- 401(k) plan with match.
- Unlimited paid time off.
- Flexible work options including remote and hybrid arrangements.
- Access to AI tools and ongoing training.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.