About the Opportunity
The company is building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. These products combine practical business workflows with intuitive technology designed for everyday use.
This role will join the customer-facing team supporting the growth of a new analytics platform for mid-market businesses. The individual will work with customers throughout their journey — from onboarding and adoption to ongoing relationship management — helping them get meaningful value from the platform and sharing customer insights with the product and engineering teams.
Key Responsibilities
• Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
• Guide new customers through onboarding, configuration, and initial product adoption
• Understand customer goals and help them identify ways to get greater value from the analytics platform
• Monitor customer engagement and proactively identify adoption risks or opportunities
• Conduct regular customer check-ins and business reviews to understand needs, progress, and priorities
• Partner with Sales, Product, and Support teams to resolve customer issues and improve the overall customer experience
• Collect and communicate customer feedback, feature requests, and recurring pain points to internal teams
• Help develop scalable onboarding, education, and customer success processes as the customer base grows
• Track customer health and success metrics and use them to prioritize work
• Support renewals and identify opportunities for deeper product adoption and account growth
Required Qualifications
• 2+ years of experience in customer success, account management, client services, or a similar customer-facing role
• Experience working with B2B SaaS or other technology products
• Strong communication and relationship-building skills
• Ability to understand customer needs and translate them into practical next steps
• Comfortable working with product usage data and customer health metrics
• Strong organizational skills and ability to manage multiple customer relationships independently
• Proactive approach to identifying problems before they become escalations
• Comfortable working cross-functionally with Sales, Product, Engineering, and Support teams
• Customer-focused mindset combined with strong business judgment
Preferred Qualifications
• Experience supporting mid-market or enterprise customers
• Experience with analytics, reporting, business intelligence, or data products
• Familiarity with customer success platforms such as Gainsight, ChurnZero, or HubSpot
• Experience with SaaS onboarding and implementation
• Experience supporting renewals or expansion opportunities
• Strong analytical skills and comfort working with customer metrics
Additional Information
Location: Remote Salary Range: 75,000 - 105,000 USD (gross, annually)
Compensation will be determined based on experience, customer success expertise, and overall fit for the role.
The organization offers a remote-first working environment, professional development opportunities, and a benefits package designed to support the team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.
The hiring process includes application review, an introductory conversation, an interview with a manager, and an offer. The aim is to keep the process focused and respectful of time, with clear communication throughout.
The hiring organization is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
