Customer Service Representative, Call Center

About The Company Vimo is a leading innovator in the health insurance marketplace, dedicated to simplifying the process of finding and enrolling in health plans. With the largest state-based marketplace footprint, Vimo offers consumer-friendly interfaces and decision support tools that empower millions of Americans to make informed health insurance choices. Our cloud-based enrollment technology serves state-based exchanges, brokers, insurers, and consumers, providing eligibility determination, plan selection, and enrollment services. Vimo is committed to delivering award-winning solutions that enhance accessibility, transparency, and efficiency in health insurance enrollment. Despite current challenges faced by communities nationwide, Vimo continues to grow, adapt, and create opportunities for dedicated professionals to join our mission-driven team. About The Role We are seeking motivated and reliable Remote Customer Service Representatives to join our dynamic team. In this full-time, seasonal role, you will be the frontline representative, delivering exceptional customer service while assisting consumers with health insurance inquiries, plan selections, and enrollment processes. Your primary responsibilities will include managing inbound and outbound calls, providing technical support, and guiding customers through our user-friendly platforms. This position offers an excellent opportunity to develop your skills in customer support, health insurance, and technology, all within the comfort of your home environment. Successful candidates will be integral to maintaining Vimo’s reputation for outstanding customer engagement and support, helping to demystify health insurance enrollment for millions of Americans. Qualifications

• 18 years of age or older
• Complete background check and drug test within 3 days of employment
• Dedicated, private, and secure workspace at home
• Personal device with functioning camera required during training
• Commitment to full attendance during the paid 3-week training period
• Minimum internet speed of 35 Mbps with Ethernet connection (Cable/Fiber Broadband)
• Compatible with wired internet; not compatible with mobile internet, satellite, Wi-Fi, or Wi-Fi extenders
• Moderate to advanced computer skills and comfort learning new technology
• High level of professionalism and excellent verbal and written communication skills
• Self-motivated, success-driven, and able to work independently

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy
• Provide exceptional customer service experiences by addressing inquiries and resolving issues effectively
• Manage customer accounts and offer technical support related to health insurance enrollment
• Accurately enter application data into relevant systems
• Respond to online chat inquiries as assigned
• Interpret and follow established procedures, policies, and guidelines
• Utilize creative problem-solving skills to assist customers and resolve issues
• Adapt to changing projects, updates, and process modifications
• Prioritize tasks and manage time efficiently to meet performance metrics
• Participate in extensive self-study, training, and testing to achieve certification and proficiency
• Maintain compliance with communication regulations across all channels

Benefits

• Paid comprehensive training program
• Full-time, seasonal employment with competitive hourly pay
• Performance and attendance-based incentives
• The convenience of working remotely from home
• Supportive and collaborative team environment
• 401K retirement plan with company match
• Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Paid time off (PTO) for eligible employees

Equal Opportunity Vimo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, sexual orientation, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.