Head of Customer Success

⚡ Head of Customer Success

💼 AI-Powered Clinical Agents for Healthcare Providers

🌍 United States (Remote)

💰 Competitive Salary ($240,000–$270,000)

This fast-growing HealthTech company has raised $25M from top investors and is scaling rapidly. With a team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and two physicians, they’ve signed 400+ healthcare organizations in just 16 months. Their AI model already outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks - and they’re going after a $1T+ market opportunity.

They’re now hiring a Head of Success to build and scale the post-sales function from 0 → world-class. This is a high-impact role where you’ll own retention, expansion, and trusted partnerships with healthcare providers, directly shaping how thousands of clinicians rely on AI in daily care.

Responsibilities:

• Build and lead the global Success org (customer success, onboarding, solutions).
• Own retention and expansion metrics with direct accountability for revenue impact.
• Design and execute scalable playbooks for enterprise healthcare customers.
• Recruit, mentor, and grow an early Success team.
• Implement systems, processes, and metrics to track NRR, churn, and customer health.
• Partner with Product and Sales to translate customer insights into growth.

Requirements:

• 7+ years in Success or post-sales leadership, ideally at an early-stage startup.
• Proven track record of owning $20M+ ARR in retention/expansion.
• Experience building a Success org from scratch (0 → 1) and scaling to dozens of enterprise accounts.
• Deep understanding of B2B SaaS models; healthcare or AI experience strongly preferred.
• Hands-on operator with strong process and metrics discipline.
• Executive presence and communication skills to engage senior healthcare leaders.
• Thrives in high-ambiguity, hyper-growth environments.

Why Join?

• Backed by YC, Sequoia scouts, and other top investors.
• Team with proven track record (6 exits, 2 IPOs).
• Model outperforms leading LLMs on clinical benchmarks.
• 400+ healthcare organizations already signed.
• Massive $1T+ market opportunity.
• Mission-driven culture where your work directly impacts patient care.

✨ If you’re passionate about transforming healthcare with AI and thrive on building high-performing Success organizations, this is the perfect stage to join: well-funded, early traction, and exponential growth ahead.

📧 Interested in applying? Please click on the ‘Easy Apply’ button or for a confidential chat – emily.critchley-vickers@storm3.com

⚡ Storm3 is a HealthTech recruitment firm with clients across London, Europe and North America. To discuss open opportunities or career options, please visit our website www.storm3.com and follow the Storm3 LinkedIn page for the latest jobs and intel.