Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Remote - Tampa, Florida, United StatesType: Full Time

Our Client is seeking motivated Customer Service & Sales Representatives to support customers across multiple channels and deliver exceptional service. This role is ideal for individuals who are confident, solution‑driven, and passionate about creating positive customer experiences.

Key Responsibilities

• Engage with customers via phone, email, chat, or social media to address inquiries and resolve concerns.
• Manage challenging interactions with patience and professionalism, working to de‑escalate situations when necessary.
• Escalate complex issues to appropriate teams as required.
• Assist with general service requests, including payment‑related support.
• Maintain accurate documentation for reporting, auditing, and quality assurance.
• Identify trends and share feedback to support continuous improvement.
• Work toward achieving defined sales and performance metrics.
• Deliver service with confidence, empathy, and a customer‑first mindset.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18+ years old.
• Ability to type at least 25 WPM.
• Comfortable using desktop computers with a working knowledge of Windows‑based systems.
• Customer service or sales experience preferred.
• College degree is an added advantage, but not required.

Core Competencies

• Process Excellence: Follows established procedures and consistently delivers quality service.
• Collaboration: Works effectively with team members, supervisors, and support functions.
• Communication: Strong verbal, written, and active‑listening skills.
• Organization: Excellent time management and problem‑solving abilities.
• Emotional Intelligence: Remains focused and composed under pressure.
• Adaptability: Open to feedback, policy changes, and flexible scheduling.
• Critical Thinking: Quickly analyzes issues and makes informed decisions.
• Solution‑Oriented Mindset: Proactively creates positive customer outcomes.

Work‑From‑Home Requirements

• Internet: Minimum download speed: 15 Mbps
• Minimum upload speed: 5 Mbps
• Stable connection with ping under 50 ms and no packet loss
• Not accepted: Satellite internet, mobile hotspots (3G/4G/5G), P2P, or VPN‑dependent connections
• Proof of speed test required
• Workspace: Quiet, dedicated home workspace suitable for customer interactions