Customer Success Executive

Company Description

Siry is dedicated to helping businesses build lasting relationships with their customers. While a company's marketing efforts draw in new clients, we focus on customer loyalty, satisfaction, and word of mouth. Our solutions are designed to elevate customer experience and support businesses in achieving long-term growth.

Role Description

This is a full-time remote role for a Customer Success Executive. In this role, you will ensure customer satisfaction and retention by addressing customer needs, providing consistent support, and managing accounts effectively. Responsibilities include building relationships with clients, analyzing customer feedback, resolving concerns, collaborating with internal teams to improve products and services, and proactively identifying opportunities to enhance customer value.

Qualifications

• Strong background in Account Management
• Solid Analytical Skills to evaluate customer needs and feedback
• Excellent communication and interpersonal skills
• Ability to work independently and efficiently in a remote setting
• Experience in CRM tools or customer support software is a plus
• Previous experience in customer-facing roles or account management is preferred