Claims Capt Unit Rep II

DescriptionA New Role. A New Opportunity. Your Next Step ServiceMaster**®** Brands is growing! We’re adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means we’re always learning, evolving, and finding better ways to succeed together. If you’re ready to help us innovate, adapt, and deliver results that matter, we’re ready for YOU! Perks & Benefits That Support You

• Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
• Competitive 401(k) match to help you invest in your future
• Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
• We’re committed to your development with career advancement and professional growth

Schedule: Please note this position requires evenings and weekends. (Mon, Tues, Fri, Sat and Sun 1-10 pm EST) 40 hrs per week.Location:This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles.Compensation: This position pays 22/hr (40 hrs/week)Join our team as a Claims Capture Unit Rep IIPosition Overview You’ll be the central hub of communication — handling incoming and outgoing calls, directing leads to the right teams, and keeping everything running smoothly. Using our digital tracking tools, you’ll gather key information and ensure every interaction is captured accurately. It’s a fast-paced role where your coordination skills truly make an impact! What You'll Do

• Manage a high volume of inbound/outbound calls and electronic requests, routing leads to the correct franchise or department
• Apply general product knowledge to process mitigation requests and convert customer inquiries into qualified CCU leads
• Communicate with franchises by phone to relay claim details and confirm acceptance of dispatched leads
• Conduct outbound calls to franchisees, insurance representatives, and policyholders regarding mitigation services
• Resolve franchise lead‑fee disputes with professionalism and accuracy
• Ensure all switchboard calls are successfully transferred to the appropriate corporate contact
• Use internal computer systems and contact‑management software to track information, complete mitigation requests, and generate CCU leads

What You'll Bring

• High school diploma or GED
• Prior call‑center customer service experience preferred
• Strong customer service abilities with clear verbal and written communication
• Familiarity with contact‑management or claims software (e.g., RESPOND 365, XactAnalysis, Symbility)
• Proficiency with Microsoft Office tools, including Word, Excel, and Outlook
• Ability to type at least 30 words per minute
• Comfortable working in a fast‑paced, phone‑driven environment

About SMBServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under seven trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, Aftermath Services®, and Indoor Science. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. Accessibility & Accommodations If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process atweacknowledge@servicemaster.com. Pre-Employment Screening Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. California Applicants Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Privacy Policy https://www.servicemaster.com/california-applicant-privacy-notice/