Client Success Manager

Secro is a fast-growing, series-A SaaS startup on a journey to eradicate frauds, inefficiencies, and exploitation from global commerce. We provide state-of-the-art supply chain, LegalTech and Fintech. Our vision is to enable frictionless global trade, while creating life-changing opportunities for underprivileged communities left behind by globalization. Secro team includes seasoned veterans from HSBC, IBM, AWS, Amazon, Polsteam, and MSC. We are expanding our crew and hiring exceptional people, join us if you want to leave your mark in one of the most exciting industries on the planet.

The role

We’re looking for a customer-obsessed Client Success Manager to join our growing team at Secro. If you're someone who thrives in ambiguity, builds relationships effortlessly, and isn’t afraid to roll up your sleeves to help customers succeed — we want to meet you.

At Secro, we hire rock stars and empower them. You’ll write and own your own charter, helping shape how we serve our clients and scale our platform. This is your opportunity to create real impact in a startup that values initiative, speed, and collaboration.

Key Responsibilities

·        Serve as the trusted partner and first point of contact for customers post-sale.

·        Drive a smooth and speedy onboarding experience, from setup through training and early adoption.

·        Create customer-facing onboarding plans that drive measurable adoption and engagement.

·        Deliver top-notch support — answering questions, resolving issues, and going the extra mile to ensure client success.

·        Create FAQs, training materials (including video tutorials and in-app guidance), and maintain an up-to-date knowledge base to support scalable onboarding and customer self-service.

·        Promote new products and features, leading to client retention and subscription upgrades.

·        Collect customer feedback and share actionable insights with the Product team, prioritizing based on impact and customer value.

·        Establish and maintain a regular meeting cadence with clients, including QBRs and ad hoc check-ins.

·        Proactively identify opportunities to improve internal processes and tools, bringing forward ideas that enhance efficiency, customer experience, and reduces costs.

What We're Looking For

·        Customer success and satisfaction must be your obsession.

·        Bachelor's degree with at least 2 years of relevant experience

·        4-6 years of experience in customer success, onboarding, or implementation roles (preferably in B2B SaaS).

·        Strong presentation skills, particularly training customers in a technological area.

·        Ability to thrive in uncertainty and constant change — comfortable figuring things out as you go.

·        Strong organizational and project management skills.

·        Startup mindset — scrappy, adaptable, and excited to build from the ground up.

·        Experience in logistics, maritime, or trade is a bonus.

This position is remote, with up to 20% travel time to new clients to train users onsite. We are looking for candidates in Greece.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law, status, or other protected characteristic.