Customer Success Manager

Are you ready to be part of a fast-growing, global software solutions company making waves across Australia? Our client is a leader in delivering innovative, software-driven solutions that protect mission-critical systems for enterprise customers. As their footprint grows locally, they’re now seeking an experienced Customer Success Manager to join their high-performing team.

This is your opportunity to work with major enterprise clients across Government, Health, Finance, and Telco sectors, helping them extract the most value from leading-edge IT solutions.

About the Role

Reporting to the Customer Success Director based in New Zealand, you’ll play a key role as a trusted advisor, managing strategic customer relationships and delivering outstanding post-sales experiences. You'll partner with Sales, Marketing, and Subject Matter Experts across Australia and NZ to ensure client success at every step.

Your Key Responsibilities

• Own and manage the full customer lifecycle, from presale to onboarding to renewal.
• Build long-term, trust-based relationships with enterprise clients.
• Design and implement tailored Customer Success Plans that align with business goals.
• Lead client workshops, check-ins, and strategic reviews to ensure outcomes are achieved.
• Manage onboarding and implementation processes for smooth customer transitions.
• Educate and coach customers on product capabilities to drive adoption and satisfaction.
• Identify and mitigate risks to ensure customer retention and reduce churn.
• Collaborate with internal teams to deliver seamless and impactful customer experiences.
• Contribute to innovation and continuous improvement initiatives.

What You Bring

• 5+ years’ experience in a senior Customer Success, Account Management or Service Delivery role within the IT or software industry.
• Proven experience working with complex enterprise clients in Government, Health, Finance, or Telecommunications sectors.
• A commercially savvy approach with a strong focus on retention, growth, and customer advocacy.
• Strategic mindset and the ability to drive alignment between client needs and business goals.
• Exceptional stakeholder management and cross-functional collaboration skills.
• Demonstrated experience delivering complex IT solutions throughout the full customer journey.
• Relevant tertiary qualifications or equivalent practical experience.

Why You’ll Love It Here

• Work 100% remotely from Sydney or Melbourne.
• Join a values-driven, collaborative, and high-performing team.
• Enjoy a competitive salary: $145–160K + Super + Bonus.
• Make a tangible impact in a growth-stage business expanding rapidly across ANZ.

Apply now by sending your resume , or contact Toni on 0429 841 882 for a confidential conversation.