Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Health Solutions Why Consider This Job Opportunity

• Salary up to $25.65 per hour
• Comprehensive benefits including affordable medical plans, 401(k) with company matching, and employee stock purchase options
• Opportunities for career advancement and growth within the organization
• Flexible work schedules and the ability to work from home
• Supportive work environment focused on employee wellness and development

What To Expect (Job Responsibilities)

• Provide telephone assistance to Aetna Medicaid members and providers, addressing inquiries related to benefits, eligibility, services, and prior authorizations
• Handle inbound calls with a strong focus on customer service and satisfaction
• Maintain high performance standards, attendance requirements, and call quality goals
• Ensure secure and reliable internet connectivity while working from home
• Collaborate with team members to promote an excellent member experience

What Is Required (Qualifications)

• High school diploma or equivalent GED
• Ability to communicate effectively with members and providers both orally and in writing
• Must live on the eastern seaboard and identify an alternate work location if unable to work from home
• Self-sufficient and able to work independently from home
• Must meet performance standards and call quality goals

How To Stand Out (Preferred Qualifications)

• Experience working remotely in a call center setting
• Familiarity with Medicaid and Medicare programs

HealthSolutionsCustomerService #RemoteWork #CareerOpportunity #CompetitivePay We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners