Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Life Sciences and Healthcare Why Consider This Job Opportunity

• Salary up to $18.00 per hour
• Opportunity for conversion to a full-time position with the employer
• 100% remote work flexibility
• Supportive and inclusive corporate culture that values teamwork and diversity
• Chance to make a positive impact on patient support and healthcare outcomes

What To Expect (Job Responsibilities)

• Serve as the primary contact for patients, pharmacies, and medical professionals using an Opus Health program
• Provide initial support for customer requests via telephone, email, fax, or other communication channels
• Quickly assess user issues and provide first-level support for problem resolution
• Document resolution details and escalate unresolved issues promptly to the appropriate department
• Work 40 hours per week under moderate supervision with flexible shift options

What Is Required (Qualifications)

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Minimum of 3 years of call center experience
• Experience in medical claim processing is a plus

How To Stand Out (Preferred Qualifications)

• Bilingual (English/Spanish) is a plus

HealthcareSupportRemoteWork #CareerOpportunity #DiversityAndInclusion We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners