Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• High level of interaction with patients and healthcare professionals
• Chance to make a positive impact on patient satisfaction and care
• Requires strong communication skills and offers a dynamic work environment

What To Expect (Job Responsibilities)

• Verify patient demographics, insurance coverage, and complete data entry as needed
• Review patient account history to understand payments received and amounts due
• Provide transaction history summaries to patients regarding copay, coinsurance, and deductibles owed
• Request and obtain payment from patients for balances owed
• Document all call information to ensure proper call history is recorded

What Is Required (Qualifications)

• High School Diploma or GED required; 2 years of college or an Associate's Degree preferred
• Minimum of 2 years of customer service experience in a healthcare organization
• Must be customer service oriented and computer literate, with proficiency in Electronic Medical Records and Microsoft Office applications
• Knowledge of medical terminology and effective mathematical and analytical skills
• Advanced troubleshooting skills and ability to work independently

How To Stand Out (Preferred Qualifications)

• Experience in a healthcare-related customer service role
• Ability to communicate effectively both orally and in writing
• Strong organizational skills and attention to detail
• Flexibility and ability to function well under pressure

HealthcareServicesCustomerService #CareerOpportunity #PatientCare #ProfessionalDevelopment "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners