Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity

• Salary up to $23.08 per hour
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, dental, and vision plans
• Tuition Assistance of $5,250/year and reimbursement for certifications
• Supportive and collaborative work environment
• Potential for annual discretionary bonuses based on performance

What To Expect (Job Responsibilities)

• Handle incoming calls to address member eligibility, prescription benefits, and claim payment inquiries
• Assist with updating billing information and establishing payment plans
• Resolve customer service issues related to patient scheduling
• Conduct research and provide resolutions for telephone inquiries from members or patients
• Maintain accurate data entry and documentation of customer interactions

What Is Required (Qualifications)

• High school diploma or equivalent
• Minimum of two years of customer service experience
• Previous data entry experience
• Ability to work between the hours of 9:00 AM to 5:30 PM
• Must reside in Virginia or North Carolina and be willing to travel on-site if needed

How To Stand Out (Preferred Qualifications)

• Experience in a high-volume call center
• Prior scheduling experience
• Familiarity with healthcare services and patient care processes

HealthcareServicesCustomerService #RemoteWork #CareerGrowth #EmployeeBenefits "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners