Employer Industry: Healthcare Technology Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Fully remote position, allowing for flexibility in your work environment
• Supportive and collaborative work culture
• Chance to make a positive impact on the health and well-being of vulnerable communities
• Engaging work that involves problem-solving and innovation in healthcare services

What To Expect (Job Responsibilities)

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed
• Solve client problems, update account history, and follow up to ensure inquiries are resolved
• Adhere to client service level agreements (SLAs) and consistently meet production targets
• Collaborate with team members and management to resolve client inquiries and assist in cross-training new staff
• Review and recommend changes to procedures and workflows to enhance efficiency

What Is Required (Qualifications)

• Minimum of 2 years of customer service experience in any industry
• Proficiency in basic help desk software, computer software, and Microsoft Office applications
• Strong problem-solving skills to effectively resolve inquiries
• Excellent written and oral communication skills to respond to client inquiries professionally
• Ability to identify and consult the correct stakeholders to resolve client inquiries

How To Stand Out (Preferred Qualifications)

• Experience in a healthcare-related customer service role
• Familiarity with help desk software and support processes
• Strong teamwork skills and ability to collaborate effectively with diverse stakeholders
• Demonstrated ability to adapt to changing procedures and workflows

HealthcareTechnologyCustomerService #RemoteWork #CareerGrowth #ProblemSolving We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. #ResonanceCXPartners