Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Technology Solutions Why Consider This Job Opportunity

• Salary up to $12.25/hr
• Paid training provided to enhance skills and knowledge
• Comprehensive benefits including medical, dental, and vision insurance
• Paid time off to support work-life balance
• Opportunities for career advancement within the organization
• Engaging and dynamic work environment focused on teamwork and excellence

What To Expect (Job Responsibilities)

• Handle inbound calls regarding suspected fraud traffic, identity theft, and credits
• Create cases for customers and update order information related to fraud
• Analyze network traffic and orders to assess risk and mitigate fraud
• Make outgoing calls to follow up on fraud orders and secure equipment
• Manage multiple systems and fraud queues simultaneously in a fast-paced environment

What Is Required (Qualifications)

• Must be 18 years of age or older
• High School Diploma or equivalent
• Must have dedicated workspace free of distractions
• Excellent communication skills
• Must have high-speed internet and the ability to connect directly to an ethernet portal

How To Stand Out (Preferred Qualifications)

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while providing excellent customer experience

TechnologySolutionsCustomerService #CareerOpportunity #FraudPrevention #RemoteWork We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners